Empowering Healthcare Organizations with EHR Managed Services
HiPaaS offers a comprehensive suite of EHR managed services designed to streamline IT operations, enhance performance, and free up valuable resources for healthcare providers. Our solutions enable clients to focus on delivering exceptional patient care while we handle the complex workflows of Epic.
Key Benefits:
Reduced Ticket Burden: Our L1-L3 support team manages incident and maintenance tickets across all Epic modules to reduce ticket backlog, ensuring adherence to SLAs and allowing your team to concentrate on strategic initiatives.
24/7 Availability/On-Call Support: We provide round-the-clock support for all Epic modules, offering peace of mind and rapid response to critical issues.
Seamless Upgrades and Updates: Our managed services ensure smooth EHR upgrades and updates, minimizing disruptions through thorough planning and analysis.
Flexibility: Choose standalone services or a comprehensive program tailored to your organization’s needs.
Expertise: Our team possesses deep knowledge and experience with EHRs including Epic, ensuring efficient and reliable service delivery.
Cost Savings: By outsourcing EHR support to HiPaaS, healthcare organizations benefit from low costs while dynamically scaling the team based on ticket backlog, enhancing financial flexibility.
Focus on Core Activities: With HiPaaS managing your EHR system day-to-day, your team can dedicate more time to strategic initiatives and patient care.
What Sets Us Apart:
Client-Centric Approach: We prioritize open communication and responsiveness to tailor solutions to your organization’s unique goals.
Proven Solutions: Our track record demonstrates our ability to deliver results and drive continuous improvement.
Focus on Innovation: We stay at the forefront of EHR technology and best practices, ensuring our staff are current with certification requirements.
Flexible Team Scaling: We can quickly adjust team size based on workload, allowing efficient resource management to meet your needs.
Commitment to Quality: We adhere to rigorous quality standards and prioritize data security to protect your sensitive information.
Partner with HiPaaS to unlock the full potential of your EHR and elevate your patient care experience.
